Find answers to common questions about using Olux.
Click on the 'Register' button in the top right corner and fill in your details. You'll need to verify your email address to complete the registration.
Olux is available in French, English, German, Luxembourgish and Portuguese. All listings have translations available in those languages. You may also search by keyword using any of those 5 languages and listings will be retrieved. You can change your preferred language at any time in the menu.
Once logged in, click the 'Sell' button, choose a category, add photos and description, set your price, and publish your listing.
Yes, posting items on Olux is completely free. We don't charge any fees for listing or selling items.
We do have a semi-automated moderation, but in 15 years of experience in marketplaces, we learned that most scammers use listings that look very real, and it's still very difficult to spot through automated ways.
We ask our users for their addresses because it helps us to identify if the listing is authentic or fake. Your addresses are never shown or disclosed in the platform. The marker in the map shows a random point between 200 and 400 meters away from your real address. We ask the phone numbers so we can verify the ownership of the number, but we only display the phone number if you wish to do so.
On any listing page, you'll find a 'Message' button to send a direct message to the seller, or you can click 'Phone number' to reveal their contact number.
Payment is arranged directly between buyer and seller. We recommend meeting in person for cash transactions or using secure payment methods for your safety.
Go to 'My Items' in your profile, find the listing you want to remove, and click the delete option.
Yes, you can edit listing after publishing, but depending on the changes your listing will be moderated again.
You can publish as many listing as you wish, as long as they're not similar, the same item, or if you are a professional seller.
On every listing detail page, there's a flag icon on it. Click it to report inappropriate content, scams, or policy violations. Our team will review the report based on level of violation.
When you're logged in, go to your profile on the top-right. In your profile page, in the section below you can change your password.
You can recover your password by going to the login page, clicking on 'Forgot your password?' link, and then put your email. You'll receive a link to reset your password.
Can't find the answer you're looking for? Our support team is here to help.
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